Return Policy
ORDER ACCEPTANCE:
Once your order is placed, Bamboocycles will confirm it within (5) days upon receiving it. Production and delivery time will be confirmed within (7) days due to work load upon receiving your order. Your order is subject to cancelation due to component shortage.
RETURN POLICY:
If your product does not mach your order in size or model and you wish to change it, please send us an email to info@bamboocycles.com including:
1. NAME
2. ORDER #
3. PHOTOS OF THE PRODUCT YOU RECEIVED
CANCELLED ORDERS:
Any orders may be cancelled within (5) days upon order confimation and may be subject to a 15% order cancellation fee.
DAMAGED PRODUCT:
Please send photos of the damaged item, any damaged packaging, and the shipping label to:
PROCESS TO RETURN A PRODUCT:
After reading through this page, email us at info@bamboocycles.com In your email, please include the following information. This will help us in taking care of your return in a timely manner.
1. NAME
2. ORDER #
3. DETAILED REASON FOR RETURN